The Service state does not update live in the Communicator client.This is a visual error your status is updating appropriately.Issues for those who use Queues in Services (those who work in a call center):.No international dialing available at this time.May also show as Calls Unavailable or you will notice calls coming in but are unable to take those calls or the calls immediately disconnect.Error : Calls Unavailable Please check your network connection to ensure that your system allows calls (SIP).If you have attempted all of the above troubleshooting and are still having trouble, contact Technology Help (1-HELP).This process will erase your current settings and contacts within Clearspan Communicator, your account is otherwise unaffected.
Follow step 1 in Communicator: Sign In and Install to reinstall.
If you downloaded Communicator from the Mitel website (instead of using Self Service for Mac or Software Center for Windows) and had the basic installed, uninstall it and download the regular Clearspan Communicator.Make sure you have the regular Clearspan Communicator installed and not the basic one.Quit and restart the Clearspan Communicator.This section details some troubleshooting steps you can take when troubleshooting the Clearspan Communicator application or the headset you are using to connect to Clearspan Communicator. Troubleshooting Headsets and Clearspan Communicator Troubleshooting Headsets and Clearspan Communicator.Visit z.umn.edu/voip911 for more information Note: VoIP callers should be aware of certain restrictions to 911 calls. This article details troubleshooting steps for the Clearspan Communicator application that's used for Voice Over IP (VOIP) phones.